Q. I purchased a product in
the past and can’t find my unlock code. What
should I do?
A. Send us a mail with your
user id and register info to get serial
again. We will then email your unlock code
to you as soon as possible.
Q. I cannot download your
product.
A. If you cannot download
the executable file from Office OCX,
please try different download sites listed
at the download page. If you continue to have
difficulty please e-mail Technical Support
with a detailed explanation of the error you
are receiving.
Q. Upgrade policy
A. In order to protect your
investment, we allow you to upgrade free of
charge to our latest release if you have
purchased the product within six months. We also
provide maintenance releases of our software
at no cost to you. You just need to use your
unlock code to unlock it. If you have
already unlocked the product, you shouldn’t
have to unlock it again after upgrade since
the data is stored in the system.
Q. What is included with my
product license?
A. Before using our product
you agreed to abide by the terms of our
product license agreement. Our Single User
license allows one user to install the
product on two computers as long as that
user is the only user of the software. (For
example, you could install on your product
on a laptop and your home computer.)
Q. Product Refunds
A. Within 15 days of
purchase, Office OCX will accept the return of
any product purchased from our online store
for a refund. To receive a refund, please
email us with the following information:
Your name The product you are returning Your
order number (if you have it) The reason for
the return.
Q. Sales Tax and VAT
(Value Added Tax) Fees
A. The product price has included the sales
tax and VAT fees. We will pay the fees for
you.
Q. How to get
receipt/invoice?
A. After ordering we can get your receipt
online at
http://www.regnow.com/cs/orderStatus. At
that link, the customer will be asked to
enter the last 5 digits of their credit card
number and their email address to reach the
receipt. If the order was not paid by credit
card then the customer should contact
orders@regnow.com for assistance. We
will respond you in one business day.
Q. Customer inquiries
about CDs?
A. Customers should allow 1-2 weeks to
receive CDs sent to the US or Canada. All
other locations should allow 2-3 weeks. If
the customer has not received their CD after
allowing adequate time for shipping then
please ask the customer to contact our
Customer Service Team (orders@regnow.com)
so that we may verify their shipping address
and assist them in receiving their CD.
Q. Must the Computer
install the Office?
A. The client must install the Microsoft
Office software. For example: If you
want to view the word document in a
computer, the computer should have
installed the Microsoft word. Support
all the version 97/2000/2003/2007.
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